Privacy Policy Rakoo Casino
At Rakoo Casino, we place great importance on protecting your personal data. This Privacy Policy describes how we collect, use, and protect information when you use our services. By using our website, you agree to the practices described in this policy. We encourage you to read this document carefully.
What Data We Collect
We collect various types of information to provide and improve our services. Personal identification data includes your name, date of birth, address, and contact information. Financial data pertains to your payment methods and transaction history. Technical data such as IP address, browser type, and device information are collected automatically. Usage data includes your gaming behaviour, preferences, and interactions with our website. Verification documents are securely stored in accordance with legal requirements.
How We Use Your Data
Your data is used for specific purposes necessary for our services. Account management and verification require your personal identification data. Transaction processing is not possible without your financial information. We use data to comply with legal obligations such as anti-money laundering regulations. Communication regarding your account, promotions, and updates is based on your contact details. Improvement of our services is based on the analysis of anonymized usage data.
Data Security
The protection of your data is our highest priority, and we implement extensive security measures. All data transmissions are secured with bank-grade SSL encryption. Access to personal data is restricted to authorized personnel with strict protocols. Our servers are located in secure data centres with physical and digital protection. Regular security audits identify and remedy potential vulnerabilities. Incident response plans ensure prompt action in the event of any data breaches.
Sharing Data with Third Parties
We only share your data with third parties when necessary for our services. Payment processors receive financial data to execute transactions. Game developers may receive anonymized game data for product improvement. Regulatory authorities receive information when required by law. We never sell your personal data to marketing companies or other commercial parties. All third parties we work with are contractually obligated to maintain confidentiality.
Your Rights as a Data Subject
You have extensive rights regarding your personal data, which we respect and facilitate. The right to access gives you access to all data we hold about you. Rectification allows you to correct inaccurate information. Data erasure is possible unless legal retention periods apply. You can request restriction of processing under certain circumstances. Portability means you can receive your data in a common format.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to optimize your experience. Essential cookies are necessary for the basic functionality of the website. Analytical cookies help us understand how visitors use our site. Functional cookies remember your preferences and settings. Marketing cookies are used to display relevant advertisements if you give your consent. You can manage your cookie preferences through your browser settings.
Data Retention Periods
We do not retain your data longer than necessary for the purposes for which it was collected. Account data is retained as long as your account is active plus five years after closure. Transaction data is retained in accordance with legal requirements, typically seven to ten years. Communication history is retained for two years for customer service purposes. Anonymized analytical data may be retained longer for statistical purposes. After retention periods expire, data is securely deleted or anonymized.
International Data Transfers
As an internationally operating company, your data may be transferred to countries outside your place of residence. We ensure that such transfers comply with applicable data protection laws. Adequacy decisions by the European Commission are respected where applicable. Standard contractual clauses are used for transfers to countries without an adequacy decision. Additional security measures are implemented where necessary to protect your data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legislation. Material changes will be communicated via email or a prominent notice on our website. The date of the last modification will always be stated at the top of this document. We encourage you to consult this policy regularly for the most current information. Continued use of our services after changes signifies acceptance of the updated policy.
Contact Us
For questions about this Privacy Policy or the processing of your data, please contact us. Our privacy team can be reached at support@rakoocasino.com for all data-related requests. We aim to respond to your request within 30 days in accordance with legal requirements. You can also file a complaint with the competent supervisory authority in your jurisdiction. Rakoo Casino is managed by FGS SOFTWARE SOLUTIONS S.R.L. located in Costa Rica.